Lootsa Tn 2a, 11415 Tallinn, Estonia
Commercial Register Estonia: 16614738 | Registered: 16.11.2022 | EU VAT ID: EE102557338
Company registration and VAT information available in the Impressum.
All services provided by QuantenRam.Net powered by Itlerhilfe OÜ (hereinafter referred to as "quantenram") are exclusively based on these General Terms and Conditions ("GTC" or "Terms"). These Terms apply to all users of our API Gateway service, web interface, and any associated services.
Our Terms apply exclusively. We do not recognize any conflicting or deviating terms of the customer, unless we have expressly agreed to their validity in writing. Our Terms also apply if we perform delivery to the customer without reservation, knowing of conflicting or deviating terms.
All agreements between us and the customer for the execution of this contract are laid down in writing in this contract.
quantenram is entitled to change or supplement these Terms, subject to reasonable notice. The customer has the right to object to such changes. If the customer does not object to the amended terms within 4 weeks of receiving the change notification, they shall become effective as announced.
Offers from quantenram are always subject to change and non-binding. Prices and features listed on our website constitute an invitation to treat, not a binding offer.
If the order qualifies as an offer, we may accept it within 2 weeks. The contract comes into effect through our order confirmation or execution of the order.
The contract automatically extends for the respective contract period if it is not terminated by the customer within the period specified in the respective offer. Unless otherwise stated, subscriptions automatically renew monthly.
Cancellations must be in written form (email is sufficient). You may cancel your subscription at any time through your account settings or by contacting support@quantenram.net. Cancellation takes effect at the end of the current billing period.
If you are a consumer within the meaning of EU law, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires after 14 days from the day of the conclusion of the contract.
To exercise your right of withdrawal, you must inform us:
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal: If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction.
Your right of withdrawal expires prematurely if the contract has been fully performed by both parties at your express request before you have exercised your right of withdrawal.
quantenram provides an API Gateway service that allows users to access various Large Language Models (LLMs) through a unified API endpoint. Our service includes:
We offer different subscription tiers (Free, Start, Zenmaster) with varying features, rate limits, and model access. Details are available on our pricing page and are incorporated into these Terms by reference.
Our service integrates with third-party AI providers (OpenAI, Anthropic, Google, etc.). Your use of these models is subject to their respective terms of service. We act as a gateway/proxy and are not responsible for the content, availability, or behavior of third-party models.
We aim for 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be announced in advance when possible. Force majeure events, third-party outages, and technical failures may affect availability.
The customer warrants that all data transmitted to quantenram is complete and accurate. The customer undertakes to inform quantenram immediately of any changes to their data.
quantenram is entitled to send all information and declarations of intent relevant to the respective contractual relationship to the email address provided by the customer. The customer warrants to check this regularly for new messages.
The customer manages their API keys and other access data conscientiously and ensures that they are kept secret. The customer is obligated to change passwords regularly and will change them immediately if assigned by us.
The customer is obligated to pay for all services caused by misuse of passwords by third parties or use of passwords by third parties, insofar as the customer is responsible for this.
The customer is obligated to use the provided resources in such a way that the security, availability, system integrity, and availability of quantenram systems are not impaired. Prohibited activities include:
The customer is solely responsible for ensuring that their use of the service complies with all applicable laws, including copyright, data protection, and export control regulations.
quantenram is entitled to block systems or access if the obligation from "§ D Customer Obligations" is violated by the customer or a third party.
Unless otherwise stated in the order confirmation, our prices apply as listed on our website at the time of subscription. All prices are exclusive of applicable VAT, which will be added at the statutory rate on the date of invoicing.
For B2B transactions within the EU, the reverse charge procedure applies. The EU VAT ID of the customer must be provided. VAT is accounted for by the customer in their respective country.
Subscription fees are charged in advance for the respective billing period. Payment is due immediately upon invoicing. Accepted payment methods are displayed during checkout (processed via Stripe).
In the event of late payment, we reserve the right to suspend services after a reasonable grace period. The statutory rules regarding the consequences of late payment apply.
The customer is only entitled to set-off rights if their counterclaims have been legally established, are undisputed, or have been acknowledged by us. The customer is also entitled to exercise a right of retention only insofar as their counterclaim is based on the same contractual relationship.
All unlimited flat-rate offers are based on the principle of fair use by the customer. This behavior of "fair" use is assumed for all unlimited flat-rate offers.
The following activities by the customer are not covered by fair use:
If above-average use of resources occurs, quantenram reserves the right to restrict, block, and charge the affected service after a first friendly notice and repeated warnings.
The processing of personal data is carried out in accordance with our Privacy Policy and applicable data protection laws (GDPR). By using our service, you consent to the collection, processing, and use of your data as described.
Content submitted through our API (prompts, messages) is processed to provide the service. We do not use customer data to train AI models without explicit consent. For self-hosted vLLM instances, data remains under your control.
When using third-party models (OpenAI, Anthropic, etc.), your data is transmitted to these providers subject to their privacy policies. We recommend reviewing these policies before use.
We are liable according to statutory provisions for intent and gross negligence, including intent or gross negligence of our representatives or vicarious agents. If we are not accused of intentional breach of contract, liability for damages is limited to the foreseeable, typically occurring damage.
We are liable according to statutory provisions if we culpably breach an essential contractual obligation; in this case, however, liability for damages is limited to the foreseeable, typically occurring damage.
Liability for culpable injury to life, body, or health remains unaffected. This also applies to mandatory liability under the Product Liability Act.
quantenram provides access to AI models but does not control their outputs. We are not responsible for:
We are not liable for failures, outages, or quality issues of third-party AI providers integrated into our service.
We assume no liability for data loss resulting from use of our service. Customers are responsible for backing up important data and outputs.
Our total liability for all claims arising from or related to these Terms is limited to the amount paid by you to quantenram in the 12 months preceding the claim.
quantenram retains all rights to software, documentation, and materials developed by us. Without our written consent, they may not be made accessible to third parties. Copying is prohibited without our express consent.
You retain all rights to content you submit through our service. You grant us a limited license to process such content solely to provide the service.
Rights to AI-generated content are determined by the terms of the respective AI provider. We make no claims to outputs generated through our service.
Our service may include open-source software. The respective open-source licenses apply to these components.
The contract runs for the selected subscription period (monthly or annual) and renews automatically unless cancelled.
You may cancel your subscription at any time through your account or by emailing support@quantenram.net. Cancellation takes effect at the end of the current billing period. No refunds for partial months.
We may terminate this agreement with 30 days notice. We may terminate immediately for:
Upon termination, your API keys will be deactivated and you will lose access to the service. You remain liable for all charges incurred prior to termination.
We reserve the right to modify, suspend, or discontinue the service (or any part thereof) at any time. We will provide reasonable notice for significant changes that materially affect your use of the service.
Price changes will be announced at least 30 days in advance. Continued use after price changes constitutes acceptance of the new prices.
These Terms are governed by the laws of Estonia and the European Union. The UN Convention on Contracts for the International Sale of Goods is excluded.
The place of jurisdiction for all disputes is Tallinn, Estonia, to the extent permitted by law. However, we are entitled to sue the customer at their place of residence.
Mandatory consumer protection provisions of your country of residence remain applicable if they offer greater protection.
Should a provision of this contract be or become invalid, this shall not affect the validity of the remaining provisions. The parties undertake to replace the invalid provision with a valid provision that comes closest to the economic purpose of the invalid provision.
For questions regarding these Terms, support requests, or disputes:
We aim to respond to all inquiries within 48 business hours.
Last Updated: March 2026. We recommend checking this page periodically for updates. Your continued use of the service after changes constitutes acceptance of the revised Terms.